Administrative Assistant (AA) – Working Together Behaviour Statements

What is Working Together?

Working Together is about how you work with other people to get a shared task done properly.

For an Administrative Assistant role, this usually means helping the team, building good working relationships, listening to others, asking for support when needed, and treating people with respect.

At AA level, Working Together is often shown through practical teamwork. You may help a colleague during a busy period, support a new starter, cover a task outside your usual role, share information, or work with someone who has a different view.

A strong AA Working Together example should show that you contributed to the wider team rather than only focusing on your own task. The assessor wants to see that you can cooperate, listen, support others, and behave respectfully.

The best answers often show that you understood the team goal and helped people work towards it.

What are the criteria at AA level?

The scoring guide for AA Working Together has 6 key criteria.

Your statement should show that you can:

“proactively contribute to the work of the whole team and remain open to taking on new and different roles”

“get to know your colleagues and build supportive relationships”

“listen to alternative perspectives and needs, responding sensitively and checking understanding where necessary”

“ask for help when needed and support others when the opportunity arises”

“are aware of the need to consider your own wellbeing and that of your colleagues”

“understand that bullying, harassment and discrimination are unacceptable”

To hit the first point, show that you helped the wider team. This could involve covering a task, helping during a busy period, learning a different role, or stepping in where extra support was needed.

To hit the second point, show that you built a useful relationship with colleagues. At AA level, this might mean getting to know how someone works, communicating with them regularly, or helping create a more supportive team environment.

To hit the third point, show that you listened to another person’s view or need. This should include how you checked your understanding before acting.

To hit the fourth point, show that you knew when to ask for help and when to help someone else. This is important because good teamwork includes using support properly.

To hit the fifth point, show awareness of wellbeing. This could mean noticing pressure on yourself or others and taking sensible action, such as asking for cover, sharing workload, or encouraging a proper break.

To hit the sixth point, show that you acted respectfully and fairly. Your example should show that you treated people properly and supported a safe team environment.

A high-scoring answer should show that you helped the team succeed while respecting the people involved.

How to structure your statement

Use a simple structure:

Situation
Task
Action
Result

For a 250-word AA behaviour statement, keep the situation short. Explain where you were, what the team needed to achieve, and why teamwork mattered.

The task should explain your responsibility. For Working Together, this should make clear how your role supported the wider team.

The action section should be the strongest part of the statement. Explain what you personally did and show how you worked with others. This could include offering help, taking on a different task, listening to a colleague, asking for support, checking understanding, or helping the team manage pressure.

The result should explain what happened because of your actions. Keep it practical. A good AA result might show that the team met a deadline, a colleague felt supported, work was shared fairly, a customer received better service, or pressure on the team was reduced.

For Working Together, make sure your answer shows real cooperation. The assessor should be able to see how your actions helped the wider team.

Subscribers can unlock guidance on how to turn the official criteria into a high-scoring AA teamwork statement, plus three full Working Together example statements written around the AA-level scoring guide.

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