Administrative Assistant (AA) – Delivering at Pace Behaviour Statements

What is Delivering at Pace?

Delivering at Pace is about staying focused, organised, and reliable when work needs to be completed on time.

For an Administrative Assistant role, this usually means managing your own tasks, following the correct process, keeping work accurate, and updating the right people on progress.

At AA level, this behaviour is often practical. You may need to clear a shared inbox, process forms, update records, handle customer requests, prepare documents, or support a busy team deadline.

A strong AA Delivering at Pace example should show that you worked quickly without letting quality drop. The assessor wants to see that you stayed focused, followed the rules, organised your work properly, and took responsibility for the standard of what you produced.

The best answers often show a busy situation where you had several tasks to manage and still delivered accurate work on time.

What are the criteria at AA level?

The scoring guide for AA Delivering at Pace has 6 key criteria.

Your statement should show that you can:

“always work with focus and pace to get the job done on time and to a high standard”

“follow the relevant policies, procedures and rules that apply to the job”

“use own knowledge and expertise to organise work”

“keep focused on delivery and take responsibility for the quality of work produced”

“keep a consistent level of personal performance”

“keep managers and stakeholders updated on how work is progressing”

To hit the first point, show that you had a clear deadline and worked steadily to meet it. The answer should show both speed and quality.

To hit the second point, show that you followed the correct process. This could involve checking guidance, using a checklist, following data rules, using the correct template, or applying a service procedure.

To hit the third point, show how you organised the work using your own knowledge. At AA level, this might mean grouping similar tasks, prioritising urgent cases, using a tracker, or planning the order of work.

To hit the fourth point, show that you took ownership of quality. This could include checking your own work, spotting an error, correcting a record, or making sure the final output was usable.

To hit the fifth point, show that you kept performing steadily, even when the work was busy or repetitive.

To hit the sixth point, show that you kept the right people updated. This could include your manager, colleagues, customers, another team, or anyone waiting for the work.

A high-scoring answer should show controlled pace, accuracy, process discipline, and clear progress updates.

How to structure your statement

Use a simple structure:

Situation
Task
Action
Result

For a 250-word AA behaviour statement, keep the situation short. Explain where you were, what needed to be delivered, and what deadline or pressure existed.

The task should explain your responsibility. For Delivering at Pace, this should make clear what you needed to complete and what standard was expected.

The action section should be the strongest part of the statement. Explain how you organised the work, followed the correct process, stayed focused, checked quality, kept your performance steady, and updated people on progress.

The result should explain what was delivered because of your actions. Keep it practical. A good AA result might show that work was completed on time, records were accurate, customers received a service, colleagues could continue their work, or a deadline was met.

For Delivering at Pace, make sure your answer shows how you handled pressure. The assessor should see that you delivered quickly and still cared about quality.

Subscribers can unlock guidance on how to turn the official criteria into a high-scoring AA delivery statement, plus three full Delivering at Pace example statements written around the AA-level scoring guide.

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