Numerical Test Question 18 – Customer satisfaction target
Scenario
A survey produced the following ratings. The service wants at least 80% of all responses to be either satisfied or very satisfied. The total number of responses will not change.
| Rating | Responses |
|---|---|
| Very satisfied | 420 |
| Satisfied | 630 |
| Neither | 210 |
| Dissatisfied | 90 |
| Very dissatisfied | 50 |
Question
How many more positive responses would have been needed to meet the 80% target?
- A. 50
- B. 70
- C. 80
- D. 60
Click to reveal the answer
Correct answer: B. 70
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