Numerical Test Question 28 – Monthly helpline demand

← Previous question  |  Back to question bank  |  Next question → Scenario A manager is comparing the total contracted hours of three teams. Team Full-time staff Hours per full-time member Part-time staff Hours per part-time member A 18 37 6 22 B 14 37 10 18.5 C 20 37 4 25 Question How many……

← Previous question  |  Back to question bank  |  Next question → Scenario A data recovery exercise estimates the proportion of records in four systems that are corrupted. Only a proportion of those corrupted records is expected to be restored successfully. System Records Estimated corrupted Expected recovery of corrupted records A 500,000 4% 75% B……

← Previous question  |  Back to question bank  |  Next question → Scenario A contact service recorded the number of customer contacts offered and answered through three channels. Channel Contacts offered Contacts answered Telephone 3,500 3,255 Email callback 2,200 2,079 Webchat 1,300 1,196 Question What percentage of all offered contacts were not answered? A. 6.2%……

← Previous question  |  Back to question bank  |  Next question → Scenario A procurement team checked a random sample of 480 devices from a delivery and found 18 with a fault. The full delivery contains 12,800 devices. Devices checked Devices with a fault Total devices 480 18 12,800 Question If the sample fault rate……

← Previous question  |  Back to question bank  |  Next question → Scenario Four analysts recorded the hours worked and the number of documents reviewed. Analysts B and C will each work an additional six hours at the same average rate shown. Analyst Hours worked Documents reviewed A 32 176 B 28 168 C 35……

← Previous question  |  Back to question bank  |  Next question → Scenario A programme tracked the number of milestones planned and completed over four months. Month Milestones planned Milestones completed January 12 10 February 15 13 March 18 16 April 20 19 Question How many additional milestones would need to have been completed for……