Numerical Test Question 42 – Abandoned contact rate
Scenario
A contact service recorded the number of customer contacts offered and answered through three channels.
| Channel | Contacts offered | Contacts answered |
|---|---|---|
| Telephone | 3,500 | 3,255 |
| Email callback | 2,200 | 2,079 |
| Webchat | 1,300 | 1,196 |
Question
What percentage of all offered contacts were not answered?
- A. 6.2%
- B. 7.2%
- C. 5.7%
- D. 6.7%
Click to reveal the answer
Correct answer: D. 6.7%
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