Verbal Test Question 10 – Clinic Appointment Reminders
Read the passage and decide whether the statement is True, False or Cannot Say. Use only the information provided.
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Passage
Westgate Clinic introduced text reminders for appointments after a review found that missed visits were creating unused capacity. Patients receive a message five days before their appointment and another on the morning of the visit. Those who cannot attend can cancel by replying to the first message. During the first eight weeks, the number of appointments cancelled in advance increased, allowing reception staff to offer more slots to people on the waiting list. The clinic will assess the full impact after six months.
Statement
The text reminder system reduced the total number of missed appointments during its first eight weeks.
Answer options
- True
- False
- Cannot Say
Click to reveal the answer
Correct answer: Cannot Say
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