Judgement Test Question 59 – Team response to filing errors
Read the scenario and rate every action independently. Several actions can receive the same rating.
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Scenario
At a team meeting, your manager explains that filing errors increased last month and asks everyone to help identify the cause. Several colleagues become defensive and say the figures probably reflect mistakes made by newer staff. You know that two of the errors came from cases you handled. You have already worked out how the documents were placed in the wrong folders and can correct the affected records. The manager wants practical suggestions that will protect current work while the team reviews the wider pattern. You need to decide how openly to respond and what support to propose.
Rate the actions
For each action, choose Counterproductive, Ineffective, Fairly Effective or Effective.
Action A
Stay silent because the manager is responsible for dealing with team performance.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action B
Acknowledge your own part, correct the affected work and support a practical review of how the team can prevent repeat errors.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action C
Suggest a short period of peer checking while the team reviews the cause of the increase.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action D
Say that most errors probably came from the newest team members.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Click to reveal the answer
- Action A: Ineffective
- Action B: Effective
- Action C: Effective
- Action D: Counterproductive
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