Judgement Test Question 98 – Preparing colleagues for revised checks
Read the scenario and rate every action independently. Several actions can receive the same rating.
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Scenario
A revised verification process starts next month. You completed the central training and will support two colleagues during the first week. Both colleagues say the written guidance is difficult to follow because it describes the rules without showing how they apply to a case. You have access to sample cases and a trainer who can answer unusual questions. The checks are important, and colleagues need to understand the reasoning rather than depend on you for every decision. You have been given an hour at the team meeting to help them prepare.
Rate the actions
For each action, choose Counterproductive, Ineffective, Fairly Effective or Effective.
Action A
Use sample cases in a practical session, let colleagues apply the checks, discuss their reasoning and share a short reference for the first week.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action B
Email the training slides and ask colleagues to confirm that they have read them before the process begins.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action C
Complete the colleagues’ first revised cases yourself so that no errors occur during the launch week.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action D
Tell colleagues to send every question directly to the central trainer because the trainer designed the process.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Click to reveal the answer
- Action A: Effective
- Action B: Ineffective
- Action C: Fairly Effective
- Action D: Fairly Effective
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