Customer Service Skills Test Question 75 – Checking identity details
Work quickly, but copy and compare every requested detail exactly. The real test includes a timed accuracy section.
On this page
Customer information
| Field | Source information | Entered record |
|---|---|---|
| Date of birth | 23 November 1988 | 23 November 1983 |
| Customer ID | 564-209-781 | 564-290-781 |
| Mobile number | 07702 318 446 | 07702 318 446 |
| Security word status | Verified | Verified |
Task
How many fields in the entered record are incorrect? List every incorrect field and give the correct information from the source record.
Click to reveal the answer
| Answer field | Correct information |
|---|---|
| Number of incorrect fields | 2 |
| Date of birth | 23 November 1988 |
| Customer ID | 564-209-781 |
Members can unlock the full answer breakdown below, including where each value comes from, the likely traps and a reliable checking method.
Join our careers service to read more...
If everyone knew the best tricks and tips then they would no longer work! That is why the best guidance is for members only.
Subscribe to open the locked section on this page and get access to the full Civil Service Careers premium library.
Get help with applications, interviews, behaviours, personal statements, CVs, tests, workplace problems, promotions, and career decisions, all written for people who want a better result.
Already subscribed? Log in