Communicating and Influencing means Communicate purpose and direction with clarity, integrity and enthusiasm. Respect the needs, responses and opinions of others.
Show how you simplified complexity, adapted to individual needs, handled difficult messages and improved the effectiveness of communication channels.
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What are the Communicating and Influencing criteria at Grade 7?
- “Communicate with others in a clear, honest and enthusiastic way in order to build trust.”
- “Explain complex issues in a way that is easy to understand.”
- “Take into account people’s individual needs.”
- “Deliver difficult messages with clarity and sensitivity, being persuasive when required.”
- “Consider the impact of the language used.”
- “Remain open-minded and impartial in discussions, whilst respecting the diverse interests and opinions of others.”
- “Introduce different methods for communication, including making the most of digital resources whilst getting value for money.”
- “Monitor the effectiveness of own and team communications and take action to improve where necessary”
How to structure your statement
Set the strategic or delivery context quickly.
State your responsibility and the decision or outcome you owned.
Explain evidence, options, challenge, influence, risk and what you personally did.
Show the wider outcome, assurance, service value or learning.
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