Grade 7 communication and influence criteria vary between vacancies. Use the exact wording from the advert as the heading where possible. A strong section gives the sifter a specific example rather than a claim about your strengths.
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What communication and influence criteria can look like
- Communicates complex or sensitive information clearly to senior and diverse audiences
- Influences decisions through evidence, judgement and credible relationships
- Handles challenge and difficult messages with confidence and sensitivity
What your communication and influence evidence needs to show
The sifter should be able to identify audience needs, difficult messages, evidence and a clear outcome. Keep the context brief and explain the choices you personally made.
Why a strong communication and influence answer works
A convincing communication example shows how you handled different audiences with different concerns. Explain what each audience needed to understand, why you chose your approach and what changed after you spoke or wrote to them. The evidence of influence is the response or decision your communication produced.
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