Managing a Quality Service means Deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.
Use evidence on demand, technology, accessibility, cost, regulation, risk and best practice to improve the service with customers and partners.
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What are the Managing a Quality Service criteria at Grade 7?
- “Demonstrate positive customer service by understanding the complexity and diversity of customer needs and expectations.”
- “Deliver a high quality, efficient and cost effective service by considering a broad range of methods for delivery.”
- “Ensure full consideration of new technologies, accessibility and costings.”
- “Make clear, practical and manageable plans for service delivery.”
- “Ensure adherence to legal, regulatory and security requirements in service delivery.”
- “Proactively manage risks and identify solutions.”
- “Establish how the business area compares to industry best practice.”
- “Create regular opportunities for colleagues, stakeholders, delivery partners and customers to help improve the quality of service.”
How to structure your statement
Set the strategic or delivery context quickly.
State your responsibility and the decision or outcome you owned.
Explain evidence, options, challenge, influence, risk and what you personally did.
Show the wider outcome, assurance, service value or learning.
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