Numerical Test Question 32 – Enquiry channel migration
Scenario
A service plans to move some monthly enquiries from telephone and email to its online service.
| Channel | Current monthly enquiries | Proportion moving to online |
|---|---|---|
| Telephone | 12,500 | 18% |
| 7,800 | 10% | |
| Online | 9,700 | Not applicable |
Question
If the plan works as expected, how many monthly enquiries will the online service receive?
- A. 11,950
- B. 13,480
- C. 12,250
- D. 12,730
Click to reveal the answer
Correct answer: D. 12,730
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