Numerical Test Question 72 – Calls answered within five minutes
Scenario
A contact centre grouped all calls by the time a caller waited before an adviser answered.
| Waiting time | Calls |
|---|---|
| Under 1 minute | 840 |
| 1 to under 3 minutes | 1,120 |
| 3 to under 5 minutes | 760 |
| 5 to under 10 minutes | 520 |
| 10 minutes or more | 260 |
Question
What percentage of calls were answered in under five minutes, rounded to one decimal place?
- A. 75.8%
- B. 84.2%
- C. 77.7%
- D. 80.0%
Click to reveal the answer
Correct answer: C. 77.7%
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