Verbal Test Question 48 – Benefits Claim Triage
Read the passage and decide whether the statement is True, False or Cannot Say. Use only the information provided.
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Passage
New benefit claims receive an initial check within two working days. A claim with missing evidence is paused and the applicant is contacted. Once all required evidence has been received, complete claims involving a terminal illness enter a fast-track process with a five-day decision target. Other complete claims are assigned in the order they became ready for assessment.
Statement
A terminal-illness claim with missing evidence cannot enter the five-day fast track until the required evidence has been supplied.
Answer options
- True
- False
- Cannot Say
Click to reveal the answer
Correct answer: True
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