Verbal Test Question 94 – Complaint Response Times
Read the passage and decide whether the statement is True, False or Cannot Say. Use only the information provided.
On this page
Passage
During the quarter, 82 per cent of complaints received a full response within the 20-working-day target. A further 11 per cent were answered within 30 working days. The remaining cases were still open or took longer than 30 working days. Complex investigations accounted for most extensions beyond the target.
Statement
Every complaint received a full response within 20 working days.
Answer options
- True
- False
- Cannot Say
Click to reveal the answer
Correct answer: False
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