Work Strengths Test Question 100 – Preparing for rapid growth in service demand
Read the scenario, then choose the one action you would be most likely to take and the one action you would be least likely to take.
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Scenario
Demand for a service may double within 18 months, but the forecast range is wide and next year's budget is fixed. Options include temporary staff, process redesign and automation that may take a year to deliver. The current service is stable, although recruitment and technology lead times mean that waiting for certainty could leave too little time to respond.
Choose the actions
Select one Most likely action and one Least likely action. Do not rank the two remaining actions.
Action A
Recruit the maximum affordable number of temporary staff now so that capacity is available if the highest forecast occurs.
Your selection:
Most likelyLeast likely
Action B
Create a staged capacity plan for several demand scenarios, begin no-regret improvements and define triggers for recruitment, redesign and technology investment.
Your selection:
Most likelyLeast likely
Action C
Commit the available budget to automation now because it offers the largest long-term capacity increase.
Your selection:
Most likelyLeast likely
Action D
Keep the current service unchanged until demand begins to rise because the forecast is too uncertain for major decisions.
Your selection:
Most likelyLeast likely
Click to reveal the answer
- Most likely: Action B
- Least likely: Action D
Members can unlock the full explanation for all four actions below, including why the strongest and weakest choices fit and how the two middle options compare.
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