Numerical Test Question 2 – Weekly contact centre target
Scenario
A contact centre has a weekly target of 4,500 answered calls. The chart shows the number answered from Monday to Thursday. The team forecasts that it will answer 880 calls on Friday.
Question
How many more calls than forecast must the team answer on Friday to reach its weekly target?
- A. 100
- B. 140
- C. 180
- D. 120
Click to reveal the answer
Correct answer: D. 120
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