Judgement Test Question 56 – Owning an incorrect team instruction
Read the scenario and rate every action independently. Several actions can receive the same rating.
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Scenario
You sent the team a written instruction explaining how to record a new type of enquiry. The following morning, Amira points out that you used an older version of the guidance. No cases have been closed yet, although six records were started using your instruction. Your manager asks in the team meeting why the work has paused. Amira is present, and you can correct the issue quickly by issuing the current instruction and checking the six records. You need to take responsibility, restore confidence and make sure the colleague who spotted the problem is treated fairly.
Rate the actions
For each action, choose Counterproductive, Ineffective, Fairly Effective or Effective.
Action A
Tell the manager that the guidance changed unexpectedly and avoid explaining that your instruction used the wrong version.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action B
Explain that you used the older guidance, thank Amira for spotting it, issue the correct instruction and arrange checks on the six records.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action C
Send the correct instruction after the meeting and check the six records without discussing how the error occurred.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action D
Ask Amira to explain the mistake to the team and correct all six records because she identified the problem.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Click to reveal the answer
- Action A: Counterproductive
- Action B: Effective
- Action C: Fairly Effective
- Action D: Ineffective
Members can unlock the detailed explanation for all four actions, including why each response helps, falls short or makes the situation worse.
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