Judgement Test Question 80 – Replacing duplicated team trackers
Read the scenario and rate every action independently. Several actions can receive the same rating.
On this page
Scenario
Your team records the same case progress in a local spreadsheet and in the department’s case system. Colleagues say the spreadsheet is quicker to read, but updating both records takes time and the figures sometimes differ. You have been asked to suggest a better approach. The case system must remain the official record, although one field used for the daily team handover is difficult to find. You can speak to colleagues who use both records and arrange a short trial before any permanent change. The aim is to reduce duplication without removing information that the team genuinely needs.
Rate the actions
For each action, choose Counterproductive, Ineffective, Fairly Effective or Effective.
Action A
Map what each tracker is used for, ask colleagues which information they need, and trial a process based on the official system with a simple handover view.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action B
Stop the spreadsheet immediately and tell colleagues that the official system contains everything they should need.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action C
Raise the duplication at the next team meeting and invite suggestions from colleagues.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action D
Keep both records because changing the process may frustrate colleagues who prefer the spreadsheet.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Click to reveal the answer
- Action A: Effective
- Action B: Counterproductive
- Action C: Fairly Effective
- Action D: Ineffective
Members can unlock the detailed explanation for all four actions, including why each response helps, falls short or makes the situation worse.
Join our careers service to read more...
If everyone knew the best tricks and tips then they would no longer work! That is why the best guidance is for members only.
Subscribe to open the locked section on this page and get access to the full Civil Service Careers premium library.
Get help with applications, interviews, behaviours, personal statements, CVs, tests, workplace problems, promotions, and career decisions, all written for people who want a better result.
Already subscribed? Log in