Judgement Test Question 94 – New booking system
Read the scenario and rate every action independently. Several actions can receive the same rating.
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Scenario
Your team began using a new booking system this week. Everyone completed basic training and has access to written guidance and a support route for faults. The new system is now the official record for all bookings. During the first morning, a colleague says the process feels slower and suggests that each person should keep using the old spreadsheet for another week, then copy the information into the new system later. You understand why the colleague wants to maintain their previous speed, but using two records could affect booking accuracy and make it harder to identify genuine problems with the new system.
Rate the actions
For each action, choose Counterproductive, Ineffective, Fairly Effective or Effective.
Action A
Use the old spreadsheet for your bookings so you can work at your previous speed.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action B
Ask a colleague to watch while you complete your first few bookings and share any useful steps you learn.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action C
Stop processing bookings until your manager gives you personal instructions.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action D
Use the new system, check the guidance when needed and raise any genuine problem through the support route.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Click to reveal the answer
- Action A: Counterproductive
- Action B: Effective
- Action C: Ineffective
- Action D: Effective
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