Customer Service Skills Test Question 85 – Checking account renewal details
Work quickly, but copy and compare every requested detail exactly. The real test includes a timed accuracy section.
On this page
Customer information
| Field | Source information | Entered record |
|---|---|---|
| Account number | 40718529 | 40718592 |
| Renewal date | 14 October 2026 | 14 October 2026 |
| Reminder sent | 16 August 2026 | 16 August 2026 |
| Address line 1 | 16 Birch Row | 61 Birch Row |
| Town | Northton | Northton |
| Postcode | NT2 8LA | NT2 8LA |
Task
How many fields in the entered record are incorrect? List every incorrect field and give the correct information from the source record.
Click to reveal the answer
| Answer field | Correct information |
|---|---|
| Number of incorrect fields | 2 |
| Account number | 40718529 |
| Address line 1 | 16 Birch Row |
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