Customer Service Skills Test Question 84 – Checking a travel reimbursement claim
Work quickly, but copy and compare every requested detail exactly. The real test includes a timed accuracy section.
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Customer information
| Field | Source information | Entered record |
|---|---|---|
| Journey date | 31 July 2026 | 31 July 2026 |
| Route | Clayford to Eastmere | Clayford to Eastmere |
| Ticket cost | £18.60 | £18.06 |
| Claim reference | TR-77931 | TR-79731 |
Task
How many fields in the entered record are incorrect? List every incorrect field and give the correct information from the source record.
Click to reveal the answer
| Answer field | Correct information |
|---|---|
| Number of incorrect fields | 2 |
| Ticket cost | £18.60 |
| Claim reference | TR-77931 |
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