Customer Service Skills Test Question 83 – Checking a partial refund record
Work quickly, but copy and compare every requested detail exactly. The real test includes a timed accuracy section.
On this page
Customer information
| Field | Source information | Entered record |
|---|---|---|
| Order reference | ORD-184600 | ORD-184600 |
| Original payment | £92.40 | £92.40 |
| Refund amount | £27.50 | £72.50 |
| Approval date | 05 August 2026 | 05 August 2026 |
| Bank account ending | 6412 | 6142 |
Task
How many fields in the entered record are incorrect? List every incorrect field and give the correct information from the source record.
Click to reveal the answer
| Answer field | Correct information |
|---|---|
| Number of incorrect fields | 2 |
| Refund amount | £27.50 |
| Bank account ending | 6412 |
Members can unlock the full answer breakdown below, including where each value comes from, the likely traps and a reliable checking method.
Join our careers service to read more...
If everyone knew the best tricks and tips then they would no longer work! That is why the best guidance is for members only.
Subscribe to open the locked section on this page and get access to the full Civil Service Careers premium library.
Get help with applications, interviews, behaviours, personal statements, CVs, tests, workplace problems, promotions, and career decisions, all written for people who want a better result.
Already subscribed? Log in