Customer Service Skills Test Question 100 – Finding a case reference in a message list
Work quickly, but copy and compare every requested detail exactly. The real test includes a timed accuracy section.
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Customer information
| Field | Source information |
|---|---|
| 09 August 2026 | Appointment changed | Case CS-118402 |
| 10 August 2026 | Evidence requested | Case CS-118420 |
| 11 August 2026 | Evidence received | Case CS-181420 |
| 11 August 2026 | Payment confirmed | Case CS-118240 |
Task
Enter the following information exactly as shown: Case reference for the message dated 11 August 2026 with subject Evidence received.
Click to reveal the answer
| Answer field | Correct information |
|---|---|
| Case reference for the message dated 11 August 2026 with subject Evidence received | CS-181420 |
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