Work Strengths Test Question 28 – Adapting a team to an immediate policy change
Read the scenario and rate every action independently. More than one action can receive the same rating.
On this page
Scenario
A policy change takes effect today and alters part of the advice your team gives to the public. The full guidance will not be rewritten until next week, but a short official notice confirms the key change. Staff are due to begin calls in 30 minutes and are worried about giving inconsistent answers. Some want to keep using the old script until the detailed guidance is available.
Rate the actions
For each action, choose Counterproductive, Ineffective, Fairly Effective or Effective.
Action A
Tell staff to use their judgement and adapt the old script individually until the detailed guidance arrives.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action B
Keep using the old script until the full guidance is published so that staff remain consistent.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action C
Confirm the essential change, update the affected script section, brief staff with examples and ask them to record questions that need clarification.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action D
Create a temporary question-and-answer note from the official notice and ask your manager to approve it before the first calls.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Click to reveal the answer
- Action A: Counterproductive
- Action B: Counterproductive
- Action C: Effective
- Action D: Fairly Effective
Members can unlock the full explanation for all four actions below, including why each rating fits and what the question is testing.
Join our careers service to read more...
If everyone knew the best tricks and tips then they would no longer work! That is why the best guidance is for members only.
Subscribe to open the locked section on this page and get access to the full Civil Service Careers premium library.
Get help with applications, interviews, behaviours, personal statements, CVs, tests, workplace problems, promotions, and career decisions, all written for people who want a better result.
Already subscribed? Log in