Work Strengths Test Question 64 – Clarifying a policy that is causing delays
Read the scenario and rate every action independently. More than one action can receive the same rating.
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Scenario
Local managers are interpreting a new policy note as requiring senior approval for routine decisions. Approval queues are growing, although the note was intended to give managers more discretion within clear limits. The wording is technically accurate but dense, and different teams have highlighted different sections. You need to restore consistent decision-making without changing the policy itself.
Rate the actions
For each action, choose Counterproductive, Ineffective, Fairly Effective or Effective.
Action A
Resend the original note with the sentence about manager discretion highlighted.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action B
Tell managers to use their judgement because no policy can describe every routine decision.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action C
Issue a plain-language clarification with examples, decision boundaries and a route for unusual cases, then brief managers on the change.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action D
Tell managers that the note is clear and that further approval requests will be treated as a performance issue.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Click to reveal the answer
- Action A: Fairly Effective
- Action B: Ineffective
- Action C: Effective
- Action D: Counterproductive
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