Customer Service Skills Test Question 71 – Checking a customer record update
Work quickly, but copy and compare every requested detail exactly. The real test includes a timed accuracy section.
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Customer information
| Field | Source information | Entered record |
|---|---|---|
| Full name | Nadia Mercer | Nadia Merver |
| Address line 1 | 48 Willow Bank | 48 Willow Bank |
| Town | Harbridge | Harbridge |
| Postcode | HB4 7LN | HB4 7NL |
| Customer reference | CS-804193 | CS-804139 |
| Contact number | 07194 620 381 | 07194 620 381 |
Task
How many fields in the entered record are incorrect? List every incorrect field and give the correct information from the source record.
Click to reveal the answer
| Answer field | Correct information |
|---|---|
| Number of incorrect fields | 3 |
| Full name | Nadia Mercer |
| Postcode | HB4 7LN |
| Customer reference | CS-804193 |
Members can unlock the full answer breakdown below, including where each value comes from, the likely traps and a reliable checking method.
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