Customer Service Skills Test Question 92 – Entering a booked callback
Work quickly, but copy and compare every requested detail exactly. The real test includes a timed accuracy section.
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Customer information
| Field | Source information |
|---|---|
| 09:05 | Incoming telephone call received |
| 09:18 | Adviser sent an email update |
| 10:40 | Telephone callback booked for 14:30 today |
| Case reference | CB-39027 |
Task
Enter the following information exactly as shown: Callback time; Callback channel.
Click to reveal the answer
| Answer field | Correct information |
|---|---|
| Callback time | 14:30 |
| Callback channel | Telephone |
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