Customer Service Skills Test Question 93 – Entering an amended telephone preference
Work quickly, but copy and compare every requested detail exactly. The real test includes a timed accuracy section.
On this page
Customer information
| Field | Source information |
|---|---|
| Telephone currently held | 07911 350 822 |
| Customer message | From 12 August, please use 07720 641 905. Text message is my preferred contact method. |
Task
Enter the following information exactly as shown: New telephone number; Preferred contact channel.
Click to reveal the answer
| Answer field | Correct information |
|---|---|
| New telephone number | 07720 641 905 |
| Preferred contact channel | Text message |
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