Customer Service Skills Test Question 91 – Entering account and case references
Work quickly, but copy and compare every requested detail exactly. The real test includes a timed accuracy section.
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Customer information
| Field | Source information |
|---|---|
| Account number | 00478126 |
| Case reference | CS-26-441907 |
| Letter date | 10 August 2026 |
| Document reference | LET-09318 |
Task
Enter the following information exactly as shown: Account number; Case reference.
Click to reveal the answer
| Answer field | Correct information |
|---|---|
| Account number | 00478126 |
| Case reference | CS-26-441907 |
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