Customer Service Skills Test Question 78 – Checking an application status record
Work quickly, but copy and compare every requested detail exactly. The real test includes a timed accuracy section.
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Customer information
| Field | Source information | Entered record |
|---|---|---|
| Application ID | APP-902174 | APP-920174 |
| Received date | 29 July 2026 | 29 July 2026 |
| Identity evidence | Verified | Verified |
| Address evidence | Outstanding | Received |
| Evidence deadline | 08 August 2026 | 08 August 2026 |
Task
How many fields in the entered record are incorrect? List every incorrect field and give the correct information from the source record.
Click to reveal the answer
| Answer field | Correct information |
|---|---|
| Number of incorrect fields | 2 |
| Application ID | APP-902174 |
| Address evidence | Outstanding |
Members can unlock the full answer breakdown below, including where each value comes from, the likely traps and a reliable checking method.
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