Customer Service Skills Test Question 88 – Entering a confirmed appointment

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Work quickly, but copy and compare every requested detail exactly. The real test includes a timed accuracy section.

Test part: Part 3: Timed accuracy
Task type: Information entry
Practice focus: Distinguishing confirmed details from a cancelled offer
Difficulty: Medium

Customer information

FieldSource information
Previous offer21 September 2026 at 15:10, cancelled
ConfirmationYour appointment is confirmed for 22 September 2026 at 11:50 at Riverside Centre.
Customer referenceAPT-62041

Task

Enter the following information exactly as shown: Confirmed appointment date; Confirmed appointment time.

Click to reveal the answer
Answer fieldCorrect information
Confirmed appointment date22 September 2026
Confirmed appointment time11:50

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