A decision example is not simply a situation where you acted quickly. The sifter needs to see what made the issue uncertain, which information mattered, what options or risks you considered and why your chosen action was fair and effective.
For the full advert-led method, start with EO Personal Statement Help. Use the live vacancy wording as your final headings where the form permits it.
On this page
How to show decision making and problem solving in an EO personal statement
Use examples involving cases, service problems, data, resource choices, operational incidents, customer needs or process risks. Be precise about your authority: you may make the decision, recommend it or escalate it with analysis.
What strong decision making and problem solving evidence needs to show
Common advert wording
- “Able to make timely, evidence-based decisions”
- “Able to analyse information and identify the root cause of problems”
- “Able to assess options and make practical recommendations”
Why weak evidence loses value
Weak decision paragraphs state that the applicant considered all information and made the best decision, but do not identify the evidence, alternatives or reasoning. Strong evidence lets the reader follow the decision path.
Join our careers service to read more...
If everyone knew the best tricks and tips then they would no longer work! That is why the best guidance is for members only.
Subscribe to open the locked section on this page and get access to the full Civil Service Careers premium library.
Get help with applications, interviews, behaviours, personal statements, CVs, tests, workplace problems, promotions, and career decisions, all written for people who want a better result.
Already subscribed? Log in
