Judgement Test Question 45 – System outage before deadline
Read the scenario and rate every action independently. Several actions can receive the same rating.
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Scenario
Two hours before the daily case deadline, the main recording system stops working. An approved secure offline template is available, but several colleagues have never used it. Jordan says the team should email case details to themselves and finish the records at home. Another colleague suggests everyone should stop until the system returns. Technical support has been notified and there is no recovery time. You have several straightforward cases ready to complete and your manager is in another meeting. You need to help colleagues maintain progress while protecting confidential information and following the agreed outage arrangements.
Rate the actions
For each action, choose Counterproductive, Ineffective, Fairly Effective or Effective.
Action A
Remind colleagues about the secure template, help them use it, notify your manager of the plan and arrange for the records to be uploaded when the system returns.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action B
Follow Jordan's suggestion and email case information to personal accounts so work can continue at home.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action C
Stop all case work and wait for your manager to return before anyone uses the approved template.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action D
Complete only the non-sensitive parts of the work offline and wait for the system before recording any personal information.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Click to reveal the answer
- Action A: Effective
- Action B: Counterproductive
- Action C: Ineffective
- Action D: Fairly Effective
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