Verbal Test Question 20 – Telephone Interpretation Service
Read the passage and decide whether the statement is True, False or Cannot Say. Use only the information provided.
On this page
Passage
The benefits service has introduced telephone interpretation for customers who need help in a language that staff do not speak. Advisers call an approved provider, who connects an interpreter within the same appointment. Customers can still request an in-person interpreter for complex meetings, but this usually requires advance booking. The telephone service is intended to reduce delays for routine enquiries and urgent requests.
Statement
Customers with routine enquiries may receive language support without arranging an interpreter before the appointment.
Answer options
- True
- False
- Cannot Say
Click to reveal the answer
Correct answer: True
Members can unlock the full explanation for this question, including the wording or information gap that determines the answer.
Join our careers service to read more...
If everyone knew the best tricks and tips then they would no longer work! That is why the best guidance is for members only.
Subscribe to open the locked section on this page and get access to the full Civil Service Careers premium library.
Get help with applications, interviews, behaviours, personal statements, CVs, tests, workplace problems, promotions, and career decisions, all written for people who want a better result.
Already subscribed? Log in