Work Strengths Test Question 32 – Resolving a rota disagreement fairly
Read the scenario and rate every action independently. More than one action can receive the same rating.
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Scenario
Two experienced team members disagree about the next month's late-shift rota. Each says they covered more unpopular shifts last month, and their arguments are making the rest of the team uncomfortable. The service needs full cover, but there is some flexibility in how shifts are shared. Records of the previous rota are available. You need to settle the issue and restore a cooperative atmosphere.
Rate the actions
For each action, choose Counterproductive, Ineffective, Fairly Effective or Effective.
Action A
Ask the whole team to vote on which of the two proposed rotas should be used.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action B
Check the previous rota, speak to both staff about their constraints, agree a fair allocation against clear principles and review it after the first week.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action C
Give the preferred shifts to the person who raised the issue first so that the disagreement ends quickly.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action D
Place the two staff on different late shifts and avoid discussing the disagreement further.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Click to reveal the answer
- Action A: Fairly Effective
- Action B: Effective
- Action C: Counterproductive
- Action D: Fairly Effective
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