Work Strengths Test Question 66 – Looking behind a green supplier measure
Read the scenario and rate every action independently. More than one action can receive the same rating.
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Scenario
A supplier's monthly performance measure is green, but complaints have risen sharply in two regions and local teams report repeated service interruptions. The contract manager says the formal service level has been met and advises against escalation. The measure is based on national availability, so short regional failures can be hidden by stronger performance elsewhere. A payment decision and service review are due this week.
Rate the actions
For each action, choose Counterproductive, Ineffective, Fairly Effective or Effective.
Action A
Withhold the full supplier payment immediately because the complaint increase shows that the service level is unreliable.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action B
Accept the green measure because it is the formal basis on which supplier performance is assessed.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action C
Disaggregate the performance data, link complaints to interruptions and require a targeted corrective plan alongside the contract assessment.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action D
Commission a focused sample of the affected regions and meet the supplier before deciding whether a wider remedy is needed.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Click to reveal the answer
- Action A: Counterproductive
- Action B: Ineffective
- Action C: Effective
- Action D: Fairly Effective
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