Work Strengths Test Question 48 – Updating training after a late policy change
Read the scenario and rate every action independently. More than one action can receive the same rating.
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Scenario
Three days before a staff training programme begins, new legal instructions change part of the process being taught. Most of the training remains accurate, but several examples and one decision step must be revised. The team is frustrated because the materials were already approved, and some colleagues argue that the whole programme should be cancelled. Staff still need enough information to apply the confirmed change safely from next week.
Rate the actions
For each action, choose Counterproductive, Ineffective, Fairly Effective or Effective.
Action A
Run the programme as approved and tell staff that any corrections can be explained after they start using the process.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action B
Identify what remains valid, divide the essential amendments across the team and test the changed sections before the first session.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action C
Deliver a shorter briefing on the confirmed changes first, then provide the full revised programme once the remaining materials are ready.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action D
Cancel the programme until every part of the guidance and all supporting materials have been redesigned.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Click to reveal the answer
- Action A: Counterproductive
- Action B: Effective
- Action C: Fairly Effective
- Action D: Ineffective
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