Work Strengths Test Question 49 – Explaining a technical risk to operational managers
Read the scenario and rate every action independently. More than one action can receive the same rating.
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Scenario
A proposed system change will remove several manual checks and save staff time. It also creates a small risk that a failed data feed could leave some work unprocessed until an alert is investigated. Technical colleagues have produced a detailed assessment, but operational managers are interpreting it in very different ways. Some believe the change is unsafe, while others think the risk is too minor to discuss.
Rate the actions
For each action, choose Counterproductive, Ineffective, Fairly Effective or Effective.
Action A
Arrange a joint question session with the technical lead and send managers a one-page summary answering the main practical concerns.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action B
Describe the risk as negligible so that managers support the change, then explain the detail once approval has been secured.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action C
Send the full technical assessment to every manager and ask them to read it before the next meeting.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action D
Explain the risk in terms of likely operational impact, the controls in place and the decision managers need to make.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Click to reveal the answer
- Action A: Effective
- Action B: Counterproductive
- Action C: Ineffective
- Action D: Effective
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