Work Strengths Test Question 96 – Challenging a supplier performance measure
Read the scenario, then choose the one action you would be most likely to take and the one action you would be least likely to take.
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Scenario
A supplier reports 98% system availability and says it is meeting the contract. Users report frequent short outages during peak periods. You discover that the contractual measure excludes incidents lasting less than ten minutes, even when several occur in one day. A service review with the supplier is scheduled for next week.
Choose the actions
Select one Most likely action and one Least likely action. Do not rank the two remaining actions.
Action A
Collect user examples and challenge the supplier on the basis that the reported figure does not match staff experience.
Your selection:
Most likelyLeast likely
Action B
Compare incident logs, user impact and the contractual calculation, then propose a measure and remedy that reflect repeated short outages.
Your selection:
Most likelyLeast likely
Action C
Apply a financial penalty immediately because repeated outages show that the supplier is not delivering an acceptable service.
Your selection:
Most likelyLeast likely
Action D
Accept the 98% result because the supplier has calculated it using the agreed contractual definition.
Your selection:
Most likelyLeast likely
Click to reveal the answer
- Most likely: Action B
- Least likely: Action D
Members can unlock the full explanation for all four actions below, including why the strongest and weakest choices fit and how the two middle options compare.
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