Work Strengths Test Question 87 – Stopping two teams blaming each other
Read the scenario, then choose the one action you would be most likely to take and the one action you would be least likely to take.
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Scenario
Two teams share a handover process and have missed several deadlines. Each team says the other provides incomplete information. Their leaders now copy senior managers into routine emails, and staff have begun keeping separate records to protect themselves. You are responsible for the service outcome but do not directly manage both teams.
Choose the actions
Select one Most likely action and one Least likely action. Do not rank the two remaining actions.
Action A
Bring the team leaders together with examples, agree clear handover ownership and standards, and review the arrangement after a short trial.
Your selection:
Most likelyLeast likely
Action B
Meet each leader separately, ask them to improve the tone of messages and send you ideas for changing the handover.
Your selection:
Most likelyLeast likely
Action C
Tell senior managers that one team appears resistant because most complaints have come from the other team.
Your selection:
Most likelyLeast likely
Action D
Issue a new handover rule yourself and tell both teams that further missed deadlines will be escalated.
Your selection:
Most likelyLeast likely
Click to reveal the answer
- Most likely: Action A
- Least likely: Action C
Members can unlock the full explanation for all four actions below, including why the strongest and weakest choices fit and how the two middle options compare.
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