Work Strengths Test Question 22 – Repairing a strained handover relationship
Read the scenario and rate every action independently. More than one action can receive the same rating.
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Scenario
Your team passes completed cases to a partner team for final action. Several recent handovers were missing information, which caused delays. The partner team has now started rejecting most handovers without discussion, including some that are complete. Staff in your team feel the partner team is being obstructive and want you to challenge them. You need to restore a workable relationship while improving the quality of future handovers.
Rate the actions
For each action, choose Counterproductive, Ineffective, Fairly Effective or Effective.
Action A
Meet the partner team lead, acknowledge the recent problems, review examples together and agree clear handover checks and short follow-up meetings.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action B
Tell your team that the partner team is being difficult and ask staff to keep evidence of every rejection for a formal complaint.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action C
Wait for the partner team to raise the issue formally, because they are the team rejecting the work.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action D
Send the partner team a revised handover template and ask them to accept any case that uses it.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Click to reveal the answer
- Action A: Effective
- Action B: Counterproductive
- Action C: Ineffective
- Action D: Fairly Effective
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