Judgement Test Question 1 – Uneven team workload
Read the scenario and rate every action independently. Several actions can receive the same rating.
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Scenario
Your team is processing a shared queue of routine cases that must be cleared by tomorrow afternoon. Work is normally divided between team members so that ownership remains clear, although cases can be reassigned when someone needs help. You finish your allocated cases earlier than expected and have checked that your work is complete. A colleague nearby still has a long queue and appears under pressure. Some of their cases may already be open on their screen, so starting work without speaking to them could cause duplication. You have enough time to provide useful support before the shared deadline.
Rate the actions
For each action, choose Counterproductive, Ineffective, Fairly Effective or Effective.
Action A
Ask what support would help and agree with the colleague or manager how the work can be shared.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action B
Keep checking your completed work until the deadline because the other cases were not assigned to you.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action C
Tell other colleagues that the person is unable to manage their workload.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Action D
Open several of the colleague’s cases and start working on them without telling anyone.
Rate this action:
CounterproductiveIneffectiveFairly EffectiveEffective
Click to reveal the answer
- Action A: Effective
- Action B: Ineffective
- Action C: Counterproductive
- Action D: Fairly Effective
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