Customer Service Skills Test Question 73 – Checking contact details and preferences
Work quickly, but copy and compare every requested detail exactly. The real test includes a timed accuracy section.
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Customer information
| Field | Source information | Entered record |
|---|---|---|
| Email address | [email protected] | [email protected] |
| Telephone number | 07816 449 205 | 07816 449 205 |
| Preferred contact channel | Telephone | |
| Unavailable | Weekdays 09:00 to 12:00 | Weekdays 09:00 to 12:00 |
Task
How many fields in the entered record are incorrect? List every incorrect field and give the correct information from the source record.
Click to reveal the answer
| Answer field | Correct information |
|---|---|
| Number of incorrect fields | 2 |
| Email address | [email protected] |
| Preferred contact channel |
Members can unlock the full answer breakdown below, including where each value comes from, the likely traps and a reliable checking method.
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