Casework Skills Test Question 24 – Checking authority to discuss a case with a representative
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Difficulty: Hard
Background
Someone has contacted the service asking for information about a customer’s case. You are checking whether the existing consent covers that person.
Information provided
Consent guidance
Case information may be shared with a representative only where valid consent identifies that person. Written consent remains valid for 12 months unless withdrawn. A general statement that a relative may help does not identify a specific representative.
Consent form
Signed 10 months ago. Named representative: Mr Tariq Ali.
Incoming call
Caller: Ms Sana Ali. She asks for the decision and says she is calling for the customer.
Customer contact note
Recorded last week: My sister can help me speak to the service. No name or contact details were recorded.
Classify the statements
For every statement, choose Definitely True, Probably True, Cannot Say, Probably False or Definitely False.
Statement 1
The existing written form names Ms Sana Ali as the representative.
Classify this statement:
Definitely True Probably True Cannot Say Probably False Definitely False
Statement 2
Fresh or clarified consent will probably be needed before information is shared with Ms Ali.
Classify this statement:
Definitely True Probably True Cannot Say Probably False Definitely False
Statement 3
Ms Sana Ali is the customer’s sister.
Classify this statement:
Definitely True Probably True Cannot Say Probably False Definitely False
Statement 4
The written consent remains within the stated 12-month period.
Classify this statement:
Definitely True Probably True Cannot Say Probably False Definitely False
Click to reveal the answers
| Statement | Correct classification |
|---|---|
| Statement 1 | Definitely False |
| Statement 2 | Probably True |
| Statement 3 | Cannot Say |
| Statement 4 | Definitely True |
Members can unlock the evidence breakdown for all four statements, including why each classification fits and how to avoid unsupported assumptions.
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