Civil Service Casework Skills Test practice questions, answers and detailed explanations.
Related guide: Civil Service Casework Skills Test Example Questions and Answers Use this bank to practise all three parts of the Civil Service Casework Skills Test through 100 original questions with answers and detailed explanations. The test may be used for Administrative Officer and Executive Officer casework recruitment. Individual practice questions are not labelled by…
Back to question bank | Next question Test part: Part 1: Information processingDifficulty: Medium Background A customer has applied for a replacement identity document. You are checking whether the evidence already supplied is enough for the case to move forward. Information provided Evidence rules A customer must provide one acceptable identity document. Acceptable evidence includes…
Previous question | Back to question bank | Next question Test part: Part 1: Information processingDifficulty: Medium Background A customer has asked for a travel reimbursement before an upcoming journey. You are checking whether the request has been placed in the correct queue. Information provided Urgent request guidance A reimbursement request qualifies for urgent review…
Previous question | Back to question bank | Next question Test part: Part 1: Information processingDifficulty: Hard Background An employee has applied for funding to attend a professional course. You are checking the application against the published conditions. Information provided Funding guidance Applications should normally be received at least 30 clear days before a course…
Previous question | Back to question bank | Next question Test part: Part 1: Information processingDifficulty: Hard Background A customer has asked for a payment to be sent to a new bank account. You are checking whether the change is likely to take effect in time. Information provided Payment guidance Bank detail changes received by…
Previous question | Back to question bank | Next question Test part: Part 1: Information processingDifficulty: Hard Background A customer has asked for a replacement parking permit. You are deciding how the evidence should be treated. Information provided Replacement guidance A damaged permit can be replaced without charge if the serial number is fully readable…
Previous question | Back to question bank | Next question Test part: Part 1: Information processingDifficulty: Medium Background A customer has applied for a grant to install a stair rail. You are checking whether the file can enter assessment under the urgent evidence rule. Information provided Grant guidance A standard application must include an occupational…
Previous question | Back to question bank | Next question Test part: Part 1: Information processingDifficulty: Easy Background A decision letter was returned to the office. You are reviewing what has already happened and what remains outstanding. Information provided Returned mail process Where post is returned, staff should confirm the customer’s address after security checks,…
Previous question | Back to question bank | Next question Test part: Part 1: Information processingDifficulty: Medium Background A customer has challenged a decision. You are checking the delivery dates against the appeal rule. Information provided Appeal guidance An appeal must be received within 14 calendar days of delivery. The day after delivery is day…
Previous question | Back to question bank | Next question Test part: Part 1: Information processingDifficulty: Hard Background A parent has applied for childcare support. The application form and supporting document contain different dates. Information provided Eligibility rule The child must be under six years old on 1 September 2024. A case must not be…