Civil Service Casework Skills Test Question Bank
Related guide: Civil Service Casework Skills Test Example Questions and Answers
Use this bank to practise all three parts of the Civil Service Casework Skills Test through 100 original questions with answers and detailed explanations.
The test may be used for Administrative Officer and Executive Officer casework recruitment. Individual practice questions are not labelled by grade.
On this page
Part 1: Information processing
- Casework Skills Test Question 1 – Checking identity evidence for a replacement document
- Casework Skills Test Question 2 – Identifying an urgent travel reimbursement request
- Casework Skills Test Question 3 – Assessing a late course funding application
- Casework Skills Test Question 4 – Updating bank details before a scheduled payment
- Casework Skills Test Question 5 – Reviewing evidence for a damaged parking permit
- Casework Skills Test Question 6 – Checking an urgent home adaptation grant file
- Casework Skills Test Question 7 – Following up returned correspondence after an address change
- Casework Skills Test Question 8 – Checking whether an appeal was received in time
- Casework Skills Test Question 9 – Resolving a date-of-birth mismatch in a support application
- Casework Skills Test Question 10 – Reviewing a complaint about a missed callback
- Casework Skills Test Question 11 – Reopening a case after missing evidence is supplied
- Casework Skills Test Question 12 – Correcting an interpreter booking for an appointment
- Casework Skills Test Question 13 – Assessing evidence for a fee waiver request
- Casework Skills Test Question 14 – Reviewing two records flagged as possible duplicates
- Casework Skills Test Question 15 – Checking priority status for a medical equipment request
- Casework Skills Test Question 16 – Updating a pending review after a reported job loss
- Casework Skills Test Question 17 – Checking the response to a family welfare concern
- Casework Skills Test Question 18 – Reissuing a payment returned by the bank
- Casework Skills Test Question 19 – Considering a request to backdate mobility support
- Casework Skills Test Question 20 – Checking recent residency evidence for a local scheme
- Casework Skills Test Question 21 – Rearranging an appointment with an accessibility adjustment
- Casework Skills Test Question 22 – Reviewing an extension to a complaint response deadline
- Casework Skills Test Question 23 – Investigating a possible duplicate household member
- Casework Skills Test Question 24 – Checking authority to discuss a case with a representative
- Casework Skills Test Question 25 – Assessing an affordable overpayment repayment plan
- Casework Skills Test Question 26 – Checking a permit renewal received shortly after expiry
- Casework Skills Test Question 27 – Checking a translation supplied with foreign-language evidence
- Casework Skills Test Question 28 – Applying revised guidance to a pending application
- Casework Skills Test Question 29 – Reviewing evidence received by post on a closure deadline
- Casework Skills Test Question 30 – Calculating average income from variable monthly pay
Part 2: Effectiveness ratings
- Casework Skills Test Question 31 – Reconciling two addresses before issuing a decision
- Casework Skills Test Question 32 – Supporting a customer through a representative after consent expires
- Casework Skills Test Question 33 – Resolving two applications with different income figures
- Casework Skills Test Question 34 – Handling an urgent hardship request with missing evidence
- Casework Skills Test Question 35 – Applying new guidance to an undecided case
- Casework Skills Test Question 36 – Reviewing late evidence before a refusal is issued
- Casework Skills Test Question 37 – Containing a sensitive document linked to the wrong case
- Casework Skills Test Question 38 – Prioritising urgent cases within an ageing queue
- Casework Skills Test Question 39 – Recovering an evidence appointment after an interpreter was not booked
- Casework Skills Test Question 40 – Assessing an anonymous allegation about undeclared employment
- Casework Skills Test Question 41 – Confirming identity after a customer changes surname
- Casework Skills Test Question 42 – Deciding a backdating request supported by different dates
- Casework Skills Test Question 43 – Responding when a colleague suggests copying decision reasons
- Casework Skills Test Question 44 – Acting on a safeguarding disclosure in a routine application
- Casework Skills Test Question 45 – Responding to repeated errors found during quality checking
- Casework Skills Test Question 46 – Meeting a legal response deadline with an incomplete file
- Casework Skills Test Question 47 – Resolving ownership of a case transferred between teams
- Casework Skills Test Question 48 – Handling a complaint alleging bias in an earlier decision
- Casework Skills Test Question 49 – Considering material evidence received before notification
- Casework Skills Test Question 50 – Maintaining required checks under pressure to clear cases
- Casework Skills Test Question 51 – Handling new evidence after a customer withdraws a review
- Casework Skills Test Question 52 – Correcting an appeal deadline before a decision letter is sent
- Casework Skills Test Question 53 – Responding when a customer asks for a disclosure to stay off the record
- Casework Skills Test Question 54 – Moving evidence attached to the wrong linked case
- Casework Skills Test Question 55 – Separating a service complaint from the evidence decision
- Casework Skills Test Question 56 – Protecting a deadline during a planned system outage
- Casework Skills Test Question 57 – Handling a request for a complete copy of a case file
- Casework Skills Test Question 58 – Checking a disputed match from an external data source
- Casework Skills Test Question 59 – Stopping recovery action linked to the wrong person
- Casework Skills Test Question 60 – Challenging an unsafe backlog tracking request
- Casework Skills Test Question 61 – Agreeing a workable contact method with a shift worker
- Casework Skills Test Question 62 – Correcting an underpayment found during a routine review
- Casework Skills Test Question 63 – Assessing an unverified social-media screenshot
- Casework Skills Test Question 64 – Correcting a statement after an interpreting concern
- Casework Skills Test Question 65 – Meeting a tribunal direction while the case lead is absent
- Casework Skills Test Question 66 – Resolving conflicting instructions from two representatives
- Casework Skills Test Question 67 – Correcting a decision letter that cites the wrong guidance
- Casework Skills Test Question 68 – Receiving evidence that cannot be opened on the deadline day
- Casework Skills Test Question 69 – Checking two cases that use the same bank account
- Casework Skills Test Question 70 – Registering an appeal sent to the wrong internal team
Part 3: Timed accuracy
- Casework Skills Test Question 71 – Checking a change of address record
- Casework Skills Test Question 72 – Checking an evidence receipt log
- Casework Skills Test Question 73 – Checking a supported appointment booking
- Casework Skills Test Question 74 – Checking a case payment schedule
- Casework Skills Test Question 75 – Checking an authorised representative record
- Casework Skills Test Question 76 – Checking an appeal registration record
- Casework Skills Test Question 77 – Checking a sensitive contact note
- Casework Skills Test Question 78 – Checking identity verification details
- Casework Skills Test Question 79 – Checking a linked-case association
- Casework Skills Test Question 80 – Checking a complaint registration
- Casework Skills Test Question 81 – Checking an extended evidence deadline
- Casework Skills Test Question 82 – Checking a decision letter dispatch record
- Casework Skills Test Question 83 – Checking a telephone contact log
- Casework Skills Test Question 84 – Checking a recovery correction record
- Casework Skills Test Question 85 – Checking a translated correspondence request
- Casework Skills Test Question 86 – Entering the current correspondence address
- Casework Skills Test Question 87 – Entering appeal registration details
- Casework Skills Test Question 88 – Entering received evidence details
- Casework Skills Test Question 89 – Entering authorised representative details
- Casework Skills Test Question 90 – Entering safe-contact instructions
- Casework Skills Test Question 91 – Entering the next unpaid case payment
- Casework Skills Test Question 92 – Entering supported appointment details
- Casework Skills Test Question 93 – Selecting the correct case from similar references
- Casework Skills Test Question 94 – Entering incident occurrence details
- Casework Skills Test Question 95 – Entering application evidence requirements
- Casework Skills Test Question 96 – Entering the current case ownership details
- Casework Skills Test Question 97 – Entering corrected personal details
- Casework Skills Test Question 98 – Entering document retention details
- Casework Skills Test Question 99 – Entering details from the matched customer account
- Casework Skills Test Question 100 – Entering the latest review outcome
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