Casework Skills Test Question 44 – Acting on a safeguarding disclosure in a routine application
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Practice focus: Immediate risk, safe contact and continued casework
Difficulty: Hard
Scenario
During a routine application call, the customer says a person at their home has threatened them and asks that no correspondence be sent there. They sound frightened but do not say whether the threat is immediate. The safeguarding guidance requires the caseworker to check immediate safety, use the safeguarding referral route where appropriate and agree a safe method of contact. The application itself can continue.
Rate the actions
For each action, choose Counterproductive, Ineffective, Fairly Effective or Effective.
Action A
Check whether the customer is in immediate danger, follow the safeguarding route, agree a safe contact method and continue the application without using the home address.
Rate this action:
Counterproductive Ineffective Fairly Effective Effective
Action B
Continue the application as normal and send the standard confirmation letter to the home address because safeguarding is outside the caseworker's role.
Rate this action:
Counterproductive Ineffective Fairly Effective Effective
Action C
Put the application on hold until the customer supplies a police incident number.
Rate this action:
Counterproductive Ineffective Fairly Effective Effective
Action D
Mark the case as sensitive, stop home correspondence and ask the safeguarding team for advice later that day, without checking immediate danger during the call.
Rate this action:
Counterproductive Ineffective Fairly Effective Effective
Click to reveal the answer
| Action | Correct rating |
|---|---|
| Action A | Effective |
| Action B | Counterproductive |
| Action C | Ineffective |
| Action D | Fairly Effective |
Members can unlock the full explanation for all four actions, including how evidence, fairness, confidentiality, customer impact and authority affect each rating.
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