Casework Skills Test Question 17 – Checking the response to a family welfare concern
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Difficulty: Hard
Background
A customer described financial difficulty during a telephone call. You are checking whether the concern was recorded and routed in line with the service guidance.
Information provided
Welfare guidance
Where a customer describes hardship affecting children but states that everyone is currently safe, staff must request same-day supervisor review. An immediate emergency referral is required only where there is evidence of an immediate threat to health or safety.
Call note
The customer said: I am struggling to buy enough food. The children had cereal for dinner yesterday, but they are safe tonight and there is no immediate danger.
Staff message
Sent to duty supervisor at 11:20am: Please review this case today due to the reported difficulty providing food for the children.
Case status
Welfare Review Requested. Awaiting supervisor response.
Classify the statements
For every statement, choose Definitely True, Probably True, Cannot Say, Probably False or Definitely False.
Statement 1
A same-day supervisor review has been requested.
Classify this statement:
Definitely True Probably True Cannot Say Probably False Definitely False
Statement 2
The family has no food left in the home.
Classify this statement:
Definitely True Probably True Cannot Say Probably False Definitely False
Statement 3
An immediate emergency referral is probably required on the current evidence.
Classify this statement:
Definitely True Probably True Cannot Say Probably False Definitely False
Statement 4
The customer said the children were unsafe that evening.
Classify this statement:
Definitely True Probably True Cannot Say Probably False Definitely False
Click to reveal the answers
| Statement | Correct classification |
|---|---|
| Statement 1 | Definitely True |
| Statement 2 | Cannot Say |
| Statement 3 | Probably False |
| Statement 4 | Definitely False |
Members can unlock the evidence breakdown for all four statements, including why each classification fits and how to avoid unsupported assumptions.
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